Behavioral Health Clinical Lead JobLouisville, KY
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Physical Requirements:
The physical demands of this position will include sitting and standing with occasional light to medium lifting. An employee must meet these requirements to successfully perform the essential duties of this job. Reasonable accommodation will be made in accordance with ADA rules and regulations.
Apply Now
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Why You'll Love This Job
Position Job Title: Behavioral Health Clinical Lead
Reports to: Supervisor of Complete Care Services
FLSA Classification: Hourly, Non-Exempt
Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible.
Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.
Benefits:
The Behavioral Health Navigator plays a vital role in supporting patients enrolled in the Behavioral Health Integration (BHI) program. This team member is responsible for identifying, monitoring, and engaging patients with behavioral health needs, such as depression, anxiety, or chronic stress through proactive outreach, care coordination, and education.
Using structured screening tools and protocols, the BHI Navigator ensures patients receive timely support and are connected with the right services within the practice and externally as needed. This position is ideal for someone passionate about mental health, patient advocacy, and collaborative care.
Reports to: Supervisor of Complete Care Services
FLSA Classification: Hourly, Non-Exempt
Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible.
Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.
Benefits:
- Competitive compensation
- Comprehensive Health/Vision/Dental insurance options
- Great PTO plan PLUS Paid Holidays
- 401k and matching available
Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!
Job Summary:The Behavioral Health Navigator plays a vital role in supporting patients enrolled in the Behavioral Health Integration (BHI) program. This team member is responsible for identifying, monitoring, and engaging patients with behavioral health needs, such as depression, anxiety, or chronic stress through proactive outreach, care coordination, and education.
Using structured screening tools and protocols, the BHI Navigator ensures patients receive timely support and are connected with the right services within the practice and externally as needed. This position is ideal for someone passionate about mental health, patient advocacy, and collaborative care.
Responsibilities
Patient Monitoring and Outreach:
- Establish and maintain a strong rapport with patients, promoting trust and open communication to help coach to improve mental health through goals and education.
- Review alerts daily from screening tools such as PHQ-9 and GAD-7.
- Contact patients who meet BHI criteria to discuss symptoms, assess needs, and offer support or resources.
- Provide regular check-ins with enrolled patients to monitor progress and adherence to care plans.
- Educate patients about their medical conditions, treatment options, and self-management techniques.
- Collaborate with clinical providers, behavioral health consultants, and chronic care teams to support whole person care.
- Schedule follow-up appointments, communicate patient concerns to providers, and ensure coordination of care.
- Perform “wellness calls” for patients based on PHQ and GAD7 scores.
- Recognize and respond appropriately to urgent/emergent situations per SOP.
- Assess patients for suicidal ideation and activate proper emergency response when needed.
- Establish and maintain effective working relationships with physicians and clinic staff.
- Responsible for placement and management of behavioral health referrals.
- Help patients understand the BHI program and their role in their own care.
- Maintain accurate and up-to-date patient records confidentially.
- Ensure that documentation supports CMS billing requirements for BHI services.
- Conduct monthly audits for billing behavioral healthcare services.
- Track time spent on eligible patient care activities and contribute to accurate monthly billing processes.
- Stay current on healthcare regulations, industry trends, and best practices.
- Attend training sessions and participate in continuing learning and development.
- All other duties assigned; including duties performed for affiliates, assigns, lessees, contractors or other third parties.
Skills & Qualifications
- Minimum of 1-2 years of experience in healthcare, behavioral health Previous mental health experience preferred.
- Experience in and a passion for healthcare and improving patient outcomes.
- Strong understanding of medical terminology, healthcare processes, and mental health.
- Personal, outgoing, and compassionate.
- Ability to work independently and demonstrates the ability to collaborate and communicate effectively in a healthcare team setting.
- Highly proficient with computers especially: EMR Software, Microsoft Suite
- Excellent written and spoken communication skills required.
- Ability to maintain effective and professional relationships with patients and other members of the care team.
- Some flexibility in work hours may be necessary to accommodate patient needs, including evenings or weekends.
- Licensed Practical Nurse (LPN) with behavioral health background, Associate’s or Bachelor’s Degree in Social Work, Psychology, Health Sciences, or a related field preferred.
Physical Requirements:
The physical demands of this position will include sitting and standing with occasional light to medium lifting. An employee must meet these requirements to successfully perform the essential duties of this job. Reasonable accommodation will be made in accordance with ADA rules and regulations.