Manager, Patient AR & Collections JobRemote, KY
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Within 90 days: Improved visibility into patient AR and increased POS collections
Within 6 months: Reduction in bad debt and improved patient collection rates
Education:
Physical Requirements:
The physical demands of this position will include sitting and standing with occasional light to medium lifting. An employee must meet these requirements to successfully perform the essential duties of this job. Reasonable accommodation will be made in accordance with ADA rules and regulations.
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Why You'll Love This Job
Job title: Manager, Patient AR & Collections
Reports To: VP, Revenue Cycle Management
Location: Remote
FLSA Classification: FTE
Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible.
Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.
Benefits:
The Manager, Patient AR & Collections is responsible for optimizing patient financial performance, driving collections, reducing bad debt, and ensuring an exceptional patient financial experience within the AthenaOne model. This role leads patient AR, payment plans, pre-collection, and post-service collections, ensuring all workflows are executed within Athena and aligned to KPI-driven performance.
Reports To: VP, Revenue Cycle Management
Location: Remote
FLSA Classification: FTE
Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible.
Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.
Benefits:
- Competitive compensation
- Comprehensive Health/Vision/Dental insurance options
- Great PTO plan PLUS Paid Holidays
- 401k and matching available
Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!!
Job Summary:The Manager, Patient AR & Collections is responsible for optimizing patient financial performance, driving collections, reducing bad debt, and ensuring an exceptional patient financial experience within the AthenaOne model. This role leads patient AR, payment plans, pre-collection, and post-service collections, ensuring all workflows are executed within Athena and aligned to KPI-driven performance.
Responsibilities
Patient AR:
- Manage patient balance follow-up and self-pay accounts
- Oversee statement cycles and ensure timely patient outreach
- Reduce aged AR and eliminate stagnant balances
- Develop and manage structured payment plan programs
- Monitor payment plan performance and default rates
- Ensure compliance with financial policies and regulations
- Drive point-of-service (POS) collections
- Ensure accurate patient estimates and financial transparency
- Collaborate with Patient Access to align financial clearance
- Manage statement follow-up and patient communication
- Optimize early-out collections strategy
- Reduce reliance on external collections agencies
- Lead patient AR and collections teams with clear accountability
- Enforce Athena worklist utilization
- Establish daily, weekly, and monthly reporting cadence
- Collaborate cross-functionally with front-end, AR, and finance teams
- Patient AR Days ≤ 30–35
- Patient AR > 90 Days < 20%
- Patient Collection Rate ≥ target
- POS Collections increasing month-over-month
- Bad Debt Rate decreasing
- Worklist Completion ≥ 95%
- Payment Plan Default Rate < 10%
- Performance Expectations:
- Maximize patient collections and revenue realization
- Reduce bad debt and write-offs
- Improve patient financial experience
- Ensure operational discipline and scalability
Skills & Qualifications
- 5+ years in Revenue Cycle Management or Patient Financial Services
- 2+ years in leadership role
- Experience with AthenaOne or similar system
- Strong knowledge of patient collections, payment plans, and financial workflows
Within 90 days: Improved visibility into patient AR and increased POS collections
Within 6 months: Reduction in bad debt and improved patient collection rates
Education:
- High school diploma required
Physical Requirements:
The physical demands of this position will include sitting and standing with occasional light to medium lifting. An employee must meet these requirements to successfully perform the essential duties of this job. Reasonable accommodation will be made in accordance with ADA rules and regulations.