New Patient Scheduler JobLouisville, KY
Apply Now
Back to All Jobs
Why You'll Love This Job
Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible.
Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.
This role is responsible for scheduling new patients and responding to incoming phone calls. This position verifies insurance and sets up new patient charts. The role responds to calls with information, assistance, or transfers the call to appropriate person or department if need be; records information regarding calls into a database and /or electronic health record system; assists with other tasks when needed.
Benefits:
Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.
This role is responsible for scheduling new patients and responding to incoming phone calls. This position verifies insurance and sets up new patient charts. The role responds to calls with information, assistance, or transfers the call to appropriate person or department if need be; records information regarding calls into a database and /or electronic health record system; assists with other tasks when needed.
Benefits:
- Competitive compensation
- License and DEA Reimbursement
- Annual Education/CME reimbursement
- Comprehensive Health/Vision/Dental insurance options
- Great PTO plan PLUS Paid Holidays
- 401k and matching available
Responsibilities
- Schedules new patient appointments; pre-registers patients; obtains patient demographic and insurance information and updates; cancels/reschedules appointments.
- Provides assistance with scheduling and interface reports and edits.
- Responds to caller general information requests and/or inquiries;.
- Tracks calls appropriately; gathers necessary demographic or other pertinent information and enters into database.
- Maintains physician and clinical service information
- Facilitates physician consultation requests; assists with patient referrals; transfers callers to clinical departments, as needed
- Markets to area referring physician's offices
- All other duties assigned including duties performed for affiliates, assigns, lessees, contractors or other third parties
Skills & Qualifications
Skills and Abilities:
The physical demands of this position will include sitting and standing with occasional light to medium lifting. Ability to help lift patients and transport in wheelchair from clinic to parking lot. An employee must meet these requirements to successfully perform the essential duties of this job. Reasonable accommodation will be made in accordance with ADA rules and regulations.
Apply Now
- Knowledge of modern office equipment and procedures. Previous EHR experience preferred but not necessary
- Strong verbal and written communication skills
- Interpersonal/human relations skills
- Organizational/planning skills
- Attentiveness to detail
- Ability to type and operate word processing programs
- Ability to prioritize duties, delegate responsibilities, and evaluate the work of others
- Ability to maintain confidentiality and professionalism
- Ability to work efficiently and cooperatively
- 1+ years experience with Computer software, required
- Medical office experience, preferred
- Must be punctual and have great attendance
- Manage stress well
- Very consistent, pleasant, cheerful personality that patients and co-workers will warm up to immediately
The physical demands of this position will include sitting and standing with occasional light to medium lifting. Ability to help lift patients and transport in wheelchair from clinic to parking lot. An employee must meet these requirements to successfully perform the essential duties of this job. Reasonable accommodation will be made in accordance with ADA rules and regulations.